Refund policy

Thank you for shopping with us at Qalakaar. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

Returns

We accept returns under the following conditions:

- Unboxing Video: To be eligible for a return, you must provide a video recording of the unboxing process. This video must clearly show the package being opened for the first time and the damaged product inside.
- Damaged Products: If the product is damaged upon arrival, please contact us immediately with the unboxing video as evidence.
- Time Frame: You have 7 days from the date of delivery to notify us of any issues and request a return.

Return Rules Summary:

- Returns accepted within 7 days
- Free return shipping
- No restocking fee
- No final sale items

Refunds

Once we receive your return request and the accompanying unboxing video, we will inspect the video and the reported damage. After review, we will notify you of the status of your refund.

- Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (Cost of Shipping approximately ~₹70/-)

At wear.qalakaar.com, we want you to be fully satisfied with your purchase. If you're not completely happy, you can request a refund within 15 days of receiving your order, provided that our return policy terms are met.

To be eligible for a refund:

- Items must be in their original, unused condition and packaging.
- Proof of purchase is required.
- Items should be returned according to our return policy guidelines.

For more details on the return process, please refer to our Return Policy page.

How to Return Your Item

- Contact Us: Email our customer service team at contact@qalakaar.com with your order number, a description of the issue, and the unboxing video.

- Return Instructions: If your return is approved, we will provide you with instructions on how to send the item back to us.

Exceptions

Please note that certain items are non-returnable and non-refundable:

- Sale Items
- Gift Cards

Contact Us

If you have any questions about our Returns and Refund Policy, kindly contact us at:

- Email: contact@qalakaar.com
- Mobile: +919078617312

Thank you for shopping with us!